Desarrollo de un sistema de información para la atención de solicitudes en Ingeniería Clínica del Hospital Susana López de Valencia E.S.E

Abstract

The existence of adverse events and incidents within a hospital is considered an inconvenience that must be promptly addressed, as the safety and health of patients being treated should be paramount within a healthcare facility. In order to fulfill the duty of ensuring the safety and health of each and every patient entering the institution, an information system was designed for managing request attention, which optimized the reception and management of these requests, resulting in time savings for request processing. The design of this system allowed users of Hospital Susana López de Valencia E.S.E. to create requests according to the specific needs of each service/department, enabling priority classification, tracking of status, and verification of request execution, i.e., whether or not it was addressed by the responsible staff member. The implementation of this system was based on the CMS model, which allows for more efficient and organized information management, as it allows the installation of plugins that enhance functionalities and add new features for the proper functioning of the system, resulting in comprehensive management of different requests related to the services offered by the medical institution. WordPress was used as the base platform for developing the information system. This choice proved to be appropriate, as WordPress provided a user-friendly, flexible, and customizable interface, facilitating the adaptation of the system to the specific requirements of Hospital Susana López de Valencia E.S.E. Additionally, WordPress's ability to utilize plugins allowed for enhancing the system's functionalities, improving its efficiency, and providing an enhanced user experience. The information system, through an intuitive interface, allowed the personnel in charge of requests to create, prioritize, and verify not only the requests but also statistically observe the efficiency of addressing those requests by the responsible personnel. As a result, the information system met the requirements established by the healthcare institution and was positively valued by the administrative staff of Hospital Susana López de Valencia E.S.E. Within the developed information system, three distinct roles were established to assign specific 14 responsibilities to each of them in the request management process. These roles are healthcare personnel, maintenance, and administrative. Healthcare personnel play a fundamental role in creating requests. Their active participation in the information system ensures effective communication with the personnel responsible for responding to requests and the administrative staff. The maintenance role focuses on providing correct and satisfactory responses to requests originating from the different services of Hospital Susana López de Valencia E.S.E. These professionals have access to the system to respond, monitor their efficiency regarding the number of assigned requests, and follow up on them, ensuring that the necessary resources for request management are available and that repairs are carried out efficiently to avoid interruptions in medical services. The administrative role is responsible for the overall management of the system and is responsible for supervising and coordinating all submitted requests. This group of professionals is in charge of assigning and monitoring the progress of requests and ensuring that established deadlines are met. Additionally, they have access to reports and statistics generated by the system to evaluate the efficiency and quality of request management in the hospital. In conclusion, the implemented information system at Hospital Susana López de Valencia E.S.E. has had a positive impact on request management and patient safety. Thanks to this tool, the process of receiving and addressing requests has been streamlined. The system has met the requirements established by the healthcare institution and has received positive evaluation