Diseño del manual para el Sistema de Gestión de la Calidad de la NTC ISO 9001:2015 para la empresa de confecciones Boutique Rafaella en la ciudad de Cartagena de Indias en el año 2022
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Date
2023-02-22
Director(s)
Publisher
Universidad Antonio Nariño
Campus
Program
Degree obtained
Document type
COAR type
http://purl.org/coar/resource_type/c_7a1f
Citation
Bibliographic Managers
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Abstract
The research that will be found below, has the main objective of designing the manual for the
"Quality Management System" from the requirements of the NTC ISO 9001: 2015 for an SME,
as is the case of Boutique Rafaella, manual with which the systematization of the processes that
are executed in the company and the improvement of the organization against the threats and
strengths to the that he faces. The design of the manual begins with an inspection of the current
circumstances of the organization, with a checklist regarding compliance with the requirements
established to the context of the organization, leadership, planning, support, operation,
performance evaluation and improvement; followed by the establishment of the contextual bases
against the internal and external components that affect the planning and strategic direction of
the "Sistema de Gestión de la Calidad" of the company, using the analysis tool of the SWOT
matrix for the generation of possible strategies to be implemented that take the company to the
next level, followed by the characterization of the processes executed to design the documentary
manual, under the requirements of compliance with the NTC ISO 9001: 2015 for the "Quality
Management System" according to the needs identified in the company and benefit proposal for
the clothing company Boutique Rafaella from the design of the manual.
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(Cartagena de Indias - Bolívar)