Modelo de auditoría a los acuerdos de niveles de servicio – ANS que soportan los contratos de gestión de tecnología en las entidades bancarias colombianas

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2022_ElisaFernandaRíosVerdugo (1.07 MB)
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Date
2022-05-24
Authors
Ríos Verdugo, Elisa Fernanda
Oviedo Rodríguez, Cristian Eduardo
Director(s)
Publisher
Universidad Antonio Nariño
Campus
Virtual
Faculty
Facultad de Ciencias Económicas y Administrativas
Program
Especialización en Auditoría de Sistemas (Virtual)
Degree obtained
Especialista en Auditoría de Sistemas
Document type
COAR type
http://purl.org/coar/resource_type/c_7a1f
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Abstract
The purpose of this article is to learn about the ANS agreed between technological service providers and entities belonging to the banking sector in Colombia, in order to define and establish the risks associated with the management of services and technologies contracted with third parties. Process that will form the main basis for the design of a model for monitoring and controlling compliance with the contracts established between the various Colombian banking entities and their suppliers.
Keywords
ANS, tercerización, gestión de riesgos, acuerdos, cláusulas contractuales.
item.page.subject.keyword
SLA, outsourcing, risk management, agreements, contractual clauses.
item.page.coverage.spatial
Bogotä DC
item.page.coverage.temporal
URI
http://repositorio.uan.edu.co/handle/123456789/7156
Collections
Especialización en Auditoria de sistemas